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SHIPPING & DELIVERY
All products will be shipped as soon as possible, subject to payment card authorisation and stock availability.
All UK orders will be dispatched using Royal Mail recorderd delivery. All international are sent equivalent.
United Kingdom £6.00 Up to 2 working days
Europe £10.00 Up to 5 working days
All UK orders will be dispatched using Royal Mail recorderd delivery. All international are sent equivalent.
United Kingdom £6.00 Up to 2 working days
Europe £10.00 Up to 5 working days
Rest of World £15.00 Up to 5-7 working days
We aim to dispatch all goods within 24 hours of receiving the order.
Please contact us if you would like to arrange Next Day Delivery for your order.
Please note that all our deliveries require a signature, for this reason orders cannot be sent to a PO box address.
Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.
Please contact us if you would like to arrange Next Day Delivery for your order.
Please note that all our deliveries require a signature, for this reason orders cannot be sent to a PO box address.
Due to the current political climate, additional security checks are taking place in many countries. This may result in a small delay to the delivery of orders to certain countries.
Our postage charge also includes packaging.
RETURNS
For EU Customers: Send your return via a prepaid, insured, traceable method. Please retain your shipping documentation so that we can complete your request in the event that the goods are lost in transit.
For International Customers (including US): Send your return via a prepaid, insured, traceable method. You must put 'British Returned Goods' on any airway bill or similar documentation in order to avoid VAT and import duties.
Your order should include a document with the above return information.
RETURNS
Please ensure that swimwear is tried on over underwear and that the hygiene strip is not removed. We reserve the right to refuse returns where it is apparent that this has not been done.
Should you be dissatisfied with your order we offer you the chance to return within 14 days of delivery date for a replacement or refund.
Simply return with original invoice having completed the 'Returns' section to Sand in my toes Returns, PO Box 1234, High Wycombe, HP11 9BX, United Kingdom.
Be sure to send via registered post so as to protect you against loss. Please keep the box - it is a gift from us to you.
Refunds are credited to the credit card used to purchase. We will refund you the full costs of the items you have returned within 28 days. We only refund postage where items are faulty.
Any questions? email customercare@sandinmytoes.com.
For EU Customers: Send your return via a prepaid, insured, traceable method. Please retain your shipping documentation so that we can complete your request in the event that the goods are lost in transit.
For International Customers (including US): Send your return via a prepaid, insured, traceable method. You must put 'British Returned Goods' on any airway bill or similar documentation in order to avoid VAT and import duties.
Your order should include a document with the above return information.
SPLIT ORDERS
We only display available products so you will never receive a split order.
We only display available products so you will never receive a split order.
CUSTOMS, DUTY & TAXES
Please note that it is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.
Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be.
Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local Customs authority.
TERMS & CONDITIONS OF SALE
Please read these conditions carefully before using the Sand in my toes website. By using the Sand in my toes website, you signify your agreement to be bound by these conditions.
TERMS OF PURCHASE
Registration
To use some of the services and features made available to you on this Site, you will need to Register. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please log in and then make any amendments on the ‘My Account’ section of the site.
Ordering
All orders for Beachwear shall be deemed to be an offer by you to purchase the Beachwear in accordance with these Terms.
The checkout stage sets out the final details of your order. Following this, we will send you an order acknowledgement email detailing the Beachwear you have ordered. Please note that this email is not an order confirmation or order acceptance from Sand in my toes.
The acceptance of orders for Beachwear shall be at the entire discretion of Sand in my toes and the completion of the contract between us will take place on despatch to you of the Beachwear ordered (unless we have notified you that we do not accept your order or you have cancelled all or part of it).
Prices, Taxes & Duties
All prices quoted are exclusive of delivery charges – please refer to the 'Shipping & Delivery' section above. In relation to orders inside EEC, the prices quoted are in British pounds sterling or Euros and include VAT.
No VAT is charged for €Euro and $US orders delivered outside EEC – however, the prices quoted do not include any additional taxes or duties. You are responsible for payment of any local duties or taxes which may be payable on entry of your order into the relevant country. You authorize Sand in my toes to issue all certificates and documents required for any such duties or taxes. Sand in my toes cannot be held liable for any of these extra costs, but will of course endeavour to help you in anyway we can with any queries that you have.
While we try and ensure that all prices on our Site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the Beachwear, you will receive a full refund.
Payment
The main prices quoted on our site are in British Pounds Sterling (GBP), and this is the currency in which you will be charged.
Although you can choose to display prices in US dollars or Euros this is for information only - the transaction will be completed in GBP and converted by your bank at their prevailing exchange rate.
Sand in my toes accepts no responsibility for any currency conversion charges levied by your card issuer as a result of shopping on our website.
Payment can be made by Visa, Visa Electron, Master Card, Delta, and Switch debit cards. Payment will be debited and cleared from your account upon receipt of your order by our nominated payment agent, PayPoint (www.paypoint.net).
You confirm that the credit/debit card that is being used is yours.
All credit/debit card holders are subject to validation checks and authorisation by the card issuer.
In the event that we are unable to supply the Beachwear, we will inform you of this as soon as possible.
A full refund will be given where you have already paid for the Beachwear.
Promotional Codes
Promotional codes entitle you, at the time of ordering, to a discount on an order with Sand in my toes. Only one promotion code can be used per order. Discounts do not apply to delivery and other charges. Promotion codes are only valid for a limited period of time.
The expiry date will be publicised with the relevant promotional code.
Please note you will have to 'update' your shopping bag in order for a promotional code to be effective.
Any misuse of the promotional code or system will mean the voucher or promotion can be withdrawn at any time at Sand in my toes’ discretion.
Gift Vouchers
Voucher codes starting 'SIMT' can only be used against one order.
Sand in my toes vouchers can be bought for £15, £25, £50, £75, £100, £250 and £500 denominations.
The vouchers can only be bought and used online at www.sandinmytoes.com.
All vouchers are sent to the recipient via email only.
Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.
We’re afraid we can’t accept any responsibility for stolen or deleted gift vouchers.
We’ll despatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We’re afraid we can’t be responsible for any delays, no matter how they are caused.
If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect.
In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
We cannot provide a refund for a gift voucher.
Our gift vouchers are subject to our terms & conditions.
As you’d expect, we reserve the right to vary these terms and conditions.
Any misuse of the voucher or system will mean the voucher or promotion can be withdrawn at any time at Sand in my toes’ discretion.
Need help? Email customercare@sandinmytoes.com.
How to purchase gift vouchers
Click on the gift voucher and then buy now link.Enter gift voucher value, recipient’s name, sender’s name, personal message, delivery date and recipient’s email address. You will then be asked to either log onto your account or register as a customer, follow payment instructions and receive an order confirmation via email. The recipient will then receive their gift voucher via email on the date selected by you.
Not sure of your friend’s email? – Don’t worry, simply put your own address into the ‘Email Address’ field (although don’t forget to put your friend’s name in the ‘To’ field). We will then send the gift voucher to your inbox so you can either forward the email on once you have your friend’s email address, or alternatively you can print the voucher out and give it as a paper copy. All the details needed to use the voucher are on there, so your friend won’t have a problem using it.
How to spend gift vouchers
To spend the gift vouchers, shop as usual on the website and then proceed to checkout. During checkout you’ll be asked to enter the gift voucher code. After entering the gift voucher code click ‘update’ for your order to be updated with credit to the value of the voucher(s). If there’s any balance to pay, you can use your debit or credit card in the usual way. If you do not spend the full value of the voucher(s), the remaining credit will be stored in your Sandinmytoes.com online account and can be used towards your next purchase on Sandinmytoes.com so long as before the voucher expiry date.
Any variations to these Terms must be in writing otherwise they will not be binding on either party.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the Site and it is your responsibility to read the terms and conditions on each occasion you use the Site and your continued use of the Site will signify your acceptance to be bound by the latest terms and conditions.
All sizes, measurements and the size guide are approximate but we do try to make sure they are as accurate as possible.
We have made every effort to ensure the colours that you see on our Site accurately reflect the colour of our Beachwear on delivery. However, the settings on your computer and/or monitor may cause discrepancies. Sand in my toes shall not be liable for any of these variations which are outside its control.
DELIVERY & SHIPPING
Sand in my toes delivers in the UK via Royal Mail Your order will be dispatched once payment has been approved and your address has been verified.
Items in your shopping bag can be delivered to one address only. We cannot deliver to a PO Box address.
Delivery charges and estimated timescales are specified below and also when you place your order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Sand in my toes shall be under no liability for any delay or failure to deliver your order within estimated timescales.
2-3 Days to Deliver: We will endeavour to deliver packages within 3 business days to our customers living in the UK
7-10 Days to Deliver: We will endeavour to deliver packages within 10 business days to our customers living outside the UK
Sand in my toes has arranged for all merchandise in transit from Sand in my toes to the delivery address to be insured against theft and accidental damage at no cost to you, until the merchandise has been delivered to the specified delivery address, at which point the merchandise is no longer covered by insurance.
CANCELLATION & RETURNS POLICY
We offer a 14 day money back guarantee if you’re in anyway dissatisfied with the beachwear you have ordered. Please see above 'RETURNS' section for instructions and conditions.
Return of Faulty Beachwear
If you believe any of the beachwear we have supplied you is faulty, you should return the item to us within three months of purchase together with a note explaining what you believe to be the problem.
When we receive the item, we will investigate the fault and contact you to agree the most appropriate resolution. This typically involves offering you either a replacement, repair or refund.
Return of Gifts
Please be aware that, as part of the returns process, the purchaser will automatically be notified by email of any returns, refunds or replacements. Unfortunately, we cannot prevent this as it is an automated part of our returns system. In addition, refunds will be credited to the credit card used when purchasing the order (see below).
Refunding Money
Once we have received your return beachwear, we will endeavour to process your request for either a refund or replacement as quickly as possible. In some cases this may take up to 28 days (excluding shipping time), so we would be grateful if you could bear with us. Please note that we can only refund the credit card you originally used to place your order. We cannot credit any other cards or persons, nor send cash, make bank transfers or cheques.
You will not receive a refund for taxes and duties you paid on shipping or on items delivered outside the European Union. However, once you’ve returned the Beachwear to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs authority.
General
All returns should be sent with all postage and duties paid.
This cancellation and returns policy does not affect your rights under law. For further information about your rights under law contact your local trading standards authority, citizens’ advice bureau or national equivalent.
TERMS OF USE OF THIS SITE
Ownership
This Site and all associated web pages and domains are owned by Sand in my toes.
Trade Marks
Sand in my toes is a trade mark of Sand in my toes Ltd in the United Kingdom, the United States and other countries. Any trade marks, logos and graphics may not be used in connection with any product or service that is not Sand in my toes’ in any form that may cause confusion among customers, or disparages or discredits Sand in my toes.
Copyright & Restrictions on Use of Site Materials
The following are owned by or licensed to Sand in my toes and protected by UK and International Copyright laws: 1.All copyrights and other intellectual property rights contained in this Site, such as the text, graphics, logos, button icons, images, audio clips and software; 2. The compilation (meaning the collection, arrangement and assembly) of all contents on this Site; 3. All software used on this Site.
The content and software on this Site may be only used as a shopping resource and any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this Site is strictly prohibited save to the extent that it is for your own personal and non-commercial use.
Submission of Unsolicited Ideas
All remarks, suggestions, ideas, graphics, materials or other information sent to Sand in my toes through this Site (together the "Submission") will forever be the property of Sand in my toes. Sand in my toes will not be required to treat any Submission as confidential, and will not be liable to you for the use of any ideas for its business (including, without limitation, development, design, manufacture, marketing or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Sand in my toes operations. All Submissions to this Site or to Sand in my toes are, and shall remain, the sole and exclusive property of Sand in my toes and may be used by Sand in my toes for any purpose whatsoever, commercial or otherwise, without compensation. Sand in my toes is not seeking any Submissions, and although we are interested in your comments about our products and our business, we encourage you not to submit any such ideas.
Disclaimer Relating to Site Use
This Site is provided by Sand in my toes on an "as is" and “as available” basis. You acknowledge and agree that we do not warrant that this Site or the server which makes it available shall operate without interruption, be error free, free of viruses or other harmful components. Sand in my toes does not warrant or make any representations regarding the use or the results of the materials in this Site in terms of their correctness, accuracy, reliability, or otherwise.
Sand in my toes reserves the right to alter, adapt or otherwise change the Site from time to time and to suspend or discontinue any aspect of the Site without notice or liability.
Sand in my toes makes no representations regarding the content of any other websites which you may access to or from the Site. A link to a non-Sand in my toes websites does not mean that Sand in my toes endorses or accepts any responsibility for the content or use of such website. You understand that the worldwide web contains material which may be offensive to you and that you access such material at your own risk. Sand in my toes has no control over and accepts no responsibility for such material.
PRIVACY & SECURITY POLICY
Sand in my toes respects the privacy rights of its online visitors and recognises the importance of protecting the information collected about them. By using www.sandinmytoes.com (the “Site”) you are indicating your agreement to the terms of this policy. If you disagree with any of the terms, then please do not use our Site.
Your Personal Data
Sand in my toes, it subsidiaries from time to time and any successor operators of our business (“We” and “us” respectively) are committed to protecting your privacy and will ensure that the information we obtain and use will always be processed and transferred in compliance with all European Union data protection laws and regulation. Please be aware that we may use your information and share it with and transfer it to our group companies, suppliers and other reputable third parties for the following purposes:
· To provide you with information about our products, promotions, offers and services and any other advertising or marketing materials that we think might interest you
· To process and administer details of your order, membership and service your requests from time to time
· To keep you up to date with use of our website/operation and development of our website
· To conduct market research and to understand better how our service may be improved and made even more useful for you
· To monitor and record your correspondence and communications with and to us, or instruct a reputable company to do so, to ensure that we maintain consistently high standards in dealing with your queries and needs
Cookies
We use "Cookies" in order to personalise your visit to our web site and customise our pages for you. We may use the information provided by cookies to analyse trends, administer the site, or for research and marketing purposes to help us better serve you. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The web site www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.
General
Should there be any inaccuracies in the information of which you inform us, or of which we become aware, please let us know and it shall be promptly rectified by us.
You have a right to access the personal data we hold about you. If you wish to obtain a copy of this information, please email us at customercare@sandinmytoes.com enclosing your postal details.
Our Site may contain links to other web sites belonging to third parties. Please make sure when you leave our Site that you have read that Site’s privacy policy.
If for any reason you are concerned that the personal information maintained by Sand in my toes is not correct, please visit our Site and, after logging into the Site using the 'Login' menu on the home page; your personal information will be made available for review and change in the 'My Account' section. Only you, and/or upon request from you, the Customer Service department can access your personal data from the Site using your password and User ID. If you prefer to contact us by email at customercare@sandinmytoes.com we will amend your personal details.
Security
Your password is your key to your personal information on our Site including your account information and your order information. Please keep this in a safe, secure place and do not share your password with others. If you should forget your password Sand in my toes can email the password prompt to your account's email address.
We are committed to the security of your banking details and transaction history. Our systems are rigorously tested and have been developed with up to date encryption software. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption, namely the Secure Socket Layer (SSL) protocol. Your debit/credit card details will only be used when you make an order and are then transmitted between one of the UK's leading e-commerce payment companies who in turn have secure encrypted links between themselves and all the major banks.
This Site is also registered with Thawte as an authentic site. Thawte is a subsidiary of Verisign - the largest provider of digital security certificates.
WAYS TO SHOP
To make shopping simple we offer a range of different ways to shop:
By Brand – Go to Shop, select to shop by brand & then click on the brand logo you desire
By Style – Go to Shop, select to shop by style & then click on the style of swimwear you are looking for
By Shape – Go to Shop & select to shop by shape. Here we categorise the female body into 4 shapes. Select the shape that best describes your body and click on the image or copy to reveal the beachwear we feel suits your shape
By Colour – Go to Shop, select to shop by colour & then click on the colour of beachwear you are looking for
By Accessories – Go to Shop, select Accessories and view our collection of beachwear accessories
By Little Ones - Go to Shop, select Little Ones and view our collection of beachwear for girls aged 2-8 years
By Entire Collection – Go to Shop & select Entire Collection to view all of our products
By Entire Collection – Go to Shop & select Entire Collection to view all of our products
STOCK AVAILABILITY
If an item is out of stock you will see an out of stock message directly underneath the colour and size you have selected. You can still place the order for this product however the delivery date will be in accordance to the out of stock message i.e. ‘available in 10 days’.
When an item disappears from our site completely this means that it has sold out, and we unfortunately won't be getting any more stock. It is possible that we may have some returns however we can't notify individual customers when this happens so it's always worth re-checking our site every now and then.
SHOPPING BAG
As you shop on the sandinmytoes.com site, you can add products to your shopping bag. You will know once something has been added to your bag as the Shopping Bag icon on the top right of the page will be bulging! You can view the shopping bag by clicking on this shopping bag icon. If you change your mind, you can remove or change the quantity of any product you have added.
If you run out of time, your basket will be saved – in fact, as long as you use the same computer, the contents of your bag will remain there until you either clear them, log-out of your account or complete your purchase. Items in your bag are not reserved and will still show on the website. They therefore may still be purchased by another customer.
WAYS TO PAY
We accept most major cards including Visa, MasterCard, Delta, Solo, Maestro, and Visa Electron.
We are unable to accept payment via any method other than those listed above.
CURRENCY CONVERSION
The main prices quoted on our site are in British Pounds Sterling (GBP), and this is the currency in which you will be charged.
However, you can choose to display another currency for comparison. Please note that this is for information only - the transaction will be completed in GBP and converted by your bank at their prevailing exchange rate.
Sand in my toes accepts no responsibility for any currency conversion charges levied by your card issuer as a result of shopping on our website.
UNIFEM DONATION
Sand in my toes supports UNIFEM and offers all our customers the chance to make a £1 donation together with their order. Alternatively, you can make a donation directly online at www.unifem.org where you will find out more information on UNIFEM, including how you can get involved. If you would like to help us support UNIFEM select to make a donation before checking out.
YOUR ACCOUNT
Your account contains your delivery and billing addresses and a record of your orders.
If you are a new customer, you can create an account by going to the ‘My Account’ page and select the New Customers link. You will be asked to enter an email address and choose a password. You will need your email address and password to place orders on the site, see or edit your personal details and view your orders online. Please note that we do not store your credit card details online.
If you can't remember your password, go to the ‘My Account’ page, enter your email address and click on ‘Forgotten your password?’. Your password will then be automatically emailed to you (please note that, for security reasons, our Customer Service team cannot see your password, so they won't be able to confirm it for you). You can access your personal information by visiting your account. This will allow you to modify your personal details.
UNSUBSCRIBING FROM OUR MAILING LIST
To unsubscribe from our emails at any time reply to the email received with 'Unsubscribe' as the subject text of the email.
CONTACTS & FEEDBACK
Emails
If you have a general enquiry please email info@sandinmytoes.com
If you would like to check the status of your order please email customercare@sandinmytoes.com
If you would like to make a complaint please email customercare@sandinmytoes.com
If you would like to supply us with your products please contact sales@sandinmytoes.com
If you are a member of the press please contact press@sandinmytoes.com
For all affiliate or business enquiries please contact sales@sandinmytoes.com
As we do operate on blackberrys we endeavour to respond to all emails ASAP from wherever we might be in the world!
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© 2006-2009 Sand in my toes